ITSFM Maintainer Curriculum



The ITSFM Maintainer training is designed for maintenance managers and technicians who perform maintenance on the ITS network. This training teaches students to log into the system, navigate the map view, locate ITS devices and equipment sites, trace fiber and electric paths, view features in Google Earth, and generate numerous reports.

This course consists of six modules containing 18 lessons. The CBT portion takes approximately five hours to complete and is followed by approximately eight hours of classroom ILT. Students have approximately two weeks to complete the CBT portion of this training before attending the classroom ILT.

New students are required to complete each of the CBT lessons in a specified order. After successfully completing a course, users can access the associated CBT for refresher training in any order and without the requirement to complete knowledge checks and testing.

Important Requirements

  1. Only students who successfully complete the entire training curriculum will receive ITSFM system access (user id and password) for the District authorized serving areas and a certificate of completion.
  2. Students with improperly configured laptop computers will not be allowed to attend the ILT.
  3. Individuals not completing the CBT/ILT or not receiving a passing score will be required to restart the training course from the beginning.

Class Duration

The CBT portion takes approximately five hours to complete followed by eight hours of classroom ILT.


  • Intermediate level computer experience and a working knowledge of ITS.
  • Completing CBT training is required to attend ILT. Students not completing CBT before the classroom ILT starts will not be allowed to attend the ILT.

Hardware/Software Requirements

  • Laptop computer equipped with Internet Explorer or Chrome web browser and Google Earth.


Laptop Configuration Requirements

  • Students MUST verify their laptop computer is properly setup and configuration using the “Job Aid for Testing ITSFM System Config,” found in the “Resource” tab in Learning Curve.

laptop guyCBT Agenda

Introduction and Agenda

Module 1 – ITSFM Login and System Capabilities

Module 2 – User Roles and Responsibilities

Module 3 – System Operations and Maintenance Responsibilities

Module 4 – System Benefits

Module 5 – Maintainer Capabilities

Lesson 1: Naming Standards

Lesson 2: User Interface

Lesson 3: System Navigation

Lesson 4: System Tools

Lesson 5: Reports

Lesson 6: Feature Export and Website Information

Module 6 – Maintainer Task Examples

Practical Exercise 1: Setting Home View and Creating a Bookmark

Practical Exercise 2: Search for electric cabinet, add a note, enable tool tips, pan the map view, view attributes, and create a new theme

Practical Exercise 3: Navigate using coordinates, determine the street/highway location, determine device attributes, view notes, edit attributes, attach a photo, remove a file, and create equipment location report

Practical Exercise 4: Locate equipment in a bay and rack, run a splice detail report, and run a fiber trace

Practical Exercise 5: Locate a facility, locate facility power source, create a standard report, identify any notes or documents, and create feature attribute report

Practical Exercise 6: Identify the location of a fiber outage, capture a Google map image, use export feature to display features in Google Earth, identify the location in Google Earth and change to street view, and run a utility demarcation distribution report.

redteacherblueILT Agenda


Module 1 – Post-CBT Review

Module 2 – Final Exam

Module 3 – Hands-on Exercises