Customer Service Portal


Thank you for visiting the Florida Department of Transportation’s (FDOT) Customer Service Portal, powered by JustFOIA. The Customer Service Portal can be used to submit a request, report an issue, or access self-help resources via Frequently Asked Questions.

FDOT is committed to handling requests for information and general inquiries in an efficient manner. Requests can be made using various methods, including a submission through this portal.

First-time users are encouraged to create an account by selecting sign-up. By creating an account, you will have the ability to track and monitor your requests and all communication from the agency will be sent directly to your email account.

If you do not create an account and wish to remain anonymous, it is your responsibility to maintain the request number and security key assigned to the submission and check the Customer Service Portal for updates.




FDOT Enterprise Correspondence Tracking System