Systems Management

Quality/Level of Service

FDOT's Quality/Level of Service (Q/LOS) Handbook is intended to be used by engineers, planners, and decision makers in the development and review of roadway capacity and quality/level of service for planning-level analysis.

It is the Department’s intent to plan, design and operate the State Highway System at an acceptable level of service for the traveling public. The Department has adopted Level of Service targets for the State Highway System during peak travel hours.


For further information contact Thuraia Sully at (850) 414-4725.

Contact Information by District

 District CountiesContact 
 1Charlotte, Collier, De Soto, Glades, Hardee, Hendry, Highlands, Lee, Manatee, Okeechobee, Polk, and Sarasota

Elias Bowne

 2Alachua, Baker, Bradford, Clay, Columbia, Dixie, Duval, Gilchrist, Hamilton, Lafayette, Levy, Madison, Nassau, Putnam, St. Johns, Suwannee, Taylor, and Union

Derek Dixon

 3Bay, Calhoun, Escambia, Franklin, Gadsden, Gulf, Holmes, Jackson, Jefferson, Leon, Liberty, Okaloosa, Santa Rosa, Wakulla, Walton, and Washington

Jared Kirkland

Olen Pettis

 4Broward, Indian River, Martin, Palm Beach, and St. Lucie

Chon Wong 

 5Brevard, Flagler, Lake, Marion, Orange, Osceola, Seminole, Sumter, and Volusia

Jason Learned 

 6Miami-Dade and Monroe

Ana M. Calleja

 7Citrus, Hernando, Hillsborough, Pasco, and Pinellas

Waddah Farah 

 TPFlorida's Turnpike

Kim Samson