Report instances of Fraud, Waste, Abuse, Misconduct, or Mismanagement when you believe or know…
Someone is using Department property or people for personal gain;
Someone is intentionally misleading the Department for financial gain;
Someone is receiving a benefit to "look the other way"; or
committing other types of fraud, waste, abuse, misconduct, or mismanagement.
If your complaint involves one of the following topics, please select the corresponding link:
The SunPass prepaid toll program is managed by Florida’s Turnpike Enterprise. For additional information: SunPass or SunPass : Frequently Asked Questions.
- A moving/transport company:
The Federal Motor Carrier Safety Administration’s (FMCSA) regulations protect consumers who are moving interstate, and define the rights and responsibilities of consumers and the household goods carriers they hire. For additional information, and to file a complaint online, you can visit the FMCSA website at: https://www.fmcsa.dot.gov/protect-your-move/file-a-complaint.
- A vehicle dealer:
The Florida Department of Highway Safety and Motor Vehicles (DHSMV) regulates vehicle dealers. For additional information, and to file a complaint online, you can visit the DHSMV website at: https://www.flhsmv.gov/safety-center/consumer-education/consumer-complaints/.
- Commercial motor vehicles:
Businesses and individuals who operate commercial motor vehicles to transport passengers or cargo in commerce must comply with applicable laws and safety regulations, enforced by the Florida Department of Highway Safety and Motor Vehicles (DHSMV), Office of Commercial Vehicle Enforcement (CVE). For additional information, and to file a complaint online, you can visit the CVE website at: http://www.flhsmv.gov/fhp/omcc/.
- Rideshare companies (such as Uber and Lyft):
These companies are regulated by the Department of Financial Services, Insurance Regulation. If you would like to file a complaint about a rideshare company, you can do so by emailing email@example.com.
If you have a complaint other than the ones listed above:
Call the Accountability Hotline: 1-800-255-8099 or email the Accountability Hotline. (FDOTOIGComplaints@dot.state.fl.us)
For more information please refer to the Department's Integrity in Government Policy.