Systems Implementation Office

Quality/Level of Service

FDOT's Quality/Level of Service (Q/LOS) Handbook is intended to be used by engineers, planners, and decision makers in the development and review of roadway capacity and quality/level of service for planning-level analysis.

It is the Department’s intent to plan, design and operate the State Highway System at an acceptable level of service for the traveling public. The Department has adopted Level of Service targets for the State Highway System during peak travel hours.

Quality/Level of Service Documents

Policy 000-525-006 Level of Service Targets for the SHS

Contact Information by District

District	Contact
1	Christopher Simpron Christopher.Simpron@dot.state.fl.us
2	Brian Austin Brian.Austin@dot.state.fl.us
3	Ray Kirkland Ray.Kirkland@dot.state.fl.us
4	Chon Wong Chon.Wong@dot.state.fl.us
5	Jason Learned Jason.Learned@dot.state.fl.us
6	Ana M. Calleja AnaM.Calleja@dot.state.fl.us
7	Waddah Farah Waddah.Farrah@dot.state.fl.us
TP	Kin Samson Kim.Samsom@dot.state.fl.us

For further information contact Gina Bonyani at (850) 414-4707