Systems Implementation Office

FDOT's Quality/Level of Service (Q/LOS) Handbook is intended to be used by engineers, planners, and decision makers in the development and review of roadway capacity and quality/level of service for planning-level analysis.

It is the Department’s intent to plan, design and operate the State Highway System at an acceptable level of service for the traveling public. The Department has adopted Level of Service targets for the State Highway System during peak travel hours.


Quality/Level of Service Documents

Policy 000-525-006 Level of Service Targets for the SHS


Contact Information by District


 District     Contact 

Christopher Simpron


Brian Austin 


Ray Kirkland 


Chon Wong 


Jason Learned 


Ana M. Calleja


Waddah Farah 


Kin Samson 


For further information contact Gina Bonyani at (850) 414-4707.